Privacy Policy

Xtream View (“Xtream View,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.xtreamview.online, contact customer support, request a trial, or purchase or use our services.

1. Information We Collect

Information You Provide

Depending on how you interact with us, we may collect:

• Your name, email address, and other contact details.
• Information submitted through live chat, contact forms, or customer-support messages.
• Order, subscription, and transaction-reference information.
• Device and configuration details you provide when requesting setup or technical support.
• Any other information you voluntarily provide.

Information Collected Automatically

When you access our website or services, we may automatically collect:

• IP address and approximate location derived from it.
• Browser type, operating system, and device type.
• Referring page, pages visited, and access timestamps.
• Cookie identifiers and local-storage preferences.
• Connection, security, and diagnostic logs needed to operate and protect the service.

We limit collection to information reasonably required for the purposes described in this policy.

2. Payments

Payments may be handled by third-party payment providers or financial institutions. These providers process payment information under their own privacy policies.

We may receive a payment confirmation, transaction reference, amount, and status. We do not intentionally store complete payment-card numbers, security codes, or account credentials on our website servers.

3. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and provide customer support.
• Process orders and verify payment status.
• Activate, configure, maintain, and troubleshoot services.
• Manage subscriptions, device limits, and customer records.
• Remember website and device preferences.
• Detect fraud, unauthorized access, abuse, and security incidents.
• Monitor performance and improve website reliability.
• Meet accounting, tax, legal, and regulatory requirements.
• Enforce our Terms of Service and protect our legal rights.

We will not use personal information for a materially different purpose without obtaining consent where required.

4. Consent and Choices

We obtain consent when required by applicable Canadian privacy laws. Consent may be express or implied depending on the sensitivity of the information and the circumstances in which it is collected.

You may withdraw consent by contacting us. Withdrawal may be subject to reasonable legal or contractual limitations and may affect our ability to provide certain services.

5. Cookies and Similar Technologies

We use cookies and local-storage technologies to:

• Maintain essential website functions.
• Remember language, device, and configuration preferences.
• Protect forms and services against misuse.
• Understand website traffic and performance.

You can control cookies through your browser settings. Disabling essential cookies may affect some website features.

6. When We Share Information

We do not sell or rent personal information. We may share limited information with:

• Hosting, infrastructure, security, and content-delivery providers.
• Payment processors and financial institutions.
• Customer-support and live-chat providers.
• Analytics providers, if enabled on the website.
• Professional advisers such as accountants or legal counsel.
• Government, regulatory, or law-enforcement authorities when legally required.
• A successor organization in connection with a legitimate merger, acquisition, financing, or sale of business assets.

Service providers are permitted to process personal information only for the services they provide to us and subject to appropriate contractual or legal protections.

7. Processing Outside Canada

Some service providers may process or store information outside your province or outside Canada. When this occurs, the information may be subject to the laws of the jurisdiction where it is processed. We use reasonable measures to require service providers to protect personal information appropriately.

8. Retention

We retain personal information only for as long as reasonably necessary to:

• Provide and support the requested service.
• Complete transactions and maintain required business records.
• Investigate fraud, abuse, disputes, or security incidents.
• Meet legal, tax, accounting, and regulatory obligations.

Retention periods depend on the nature of the information and the reason it was collected. When information is no longer required, we delete, anonymize, or securely dispose of it.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

These measures may include encryption in transit, access controls, logging, system monitoring, and limiting access to individuals who require the information for legitimate business purposes.

No Internet transmission or storage system is completely secure. We therefore cannot guarantee absolute security.

10. Your Privacy Rights

Subject to applicable law, you may request:

• Access to personal information we hold about you.
• Correction of inaccurate or incomplete information.
• Information about how your information has been used or disclosed.
• Withdrawal of consent where processing depends on consent.
• Deletion of information that we are no longer legally required to retain.

We may need to verify your identity before completing a request. We will respond within the period required by applicable law.

11. Children’s Privacy

Our services are not directed to children. We do not knowingly collect personal information from children without the consent required by applicable law.

If you believe a child has provided personal information to us improperly, contact us so that we can investigate and delete it where appropriate.

12. Third-Party Websites and Applications

Our website may link to third-party websites, applications, payment services, or media players. We do not control their privacy or security practices. Review the privacy policy of each third party before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy when our services, technologies, or legal obligations change. The revised policy will be posted on this page with a new “Last updated” date.

Material changes may be communicated through the website or another appropriate method.

14. Contact and Complaints

Questions, access requests, correction requests, deletion requests, or privacy complaints may be sent to:

We will investigate privacy complaints and take appropriate corrective action where necessary.

You may also contact the appropriate Canadian privacy regulator if you are not satisfied with our response.