Last Updated: July 2026
At Xtream View, customer satisfaction is our top priority. In addition to any statutory consumer rights under UK consumer law (Consumer Contracts Regulations), we provide a voluntary 7-Day Money-Back Guarantee on all subscription plans (3, 6, 12, and 24 months).
You have the right to withdraw from your purchase and request a 100% full refund within seven (7) calendar days from the date of your subscription activation, without giving any complicated justification, if you are unsatisfied with our service or if our technical team is unable to resolve a playback issue on your compatible device.
If you are a consumer residing in the United Kingdom or European Economic Area (EEA), statutory distance-selling regulations generally grant a 14-day right of withdrawal for digital contracts. By requesting immediate activation of your digital IPTV credentials within 5 minutes of purchase, you acknowledge that digital performance begins immediately; however, Xtream View still honours our unconditional 7-day satisfaction refund window even after you have logged in and tested your credentials.
To exercise your right of withdrawal and receive a refund within the 7-day period, simply inform us of your decision via a clear statement using one of the following fast channels:
Please include your Order Reference / Username and the email address or phone number used at checkout.
You may (but are not required to) copy and paste the following template into an email or WhatsApp message to us:
To: Xtream View Support (support@xtreamview.online / WhatsApp +1 873-281-2049)
I hereby give notice that I withdraw from my contract for the provision of the Xtream View digital subscription service.
• Ordered / Activated on: [Date]
• Subscription Plan: [e.g., 12 Months - 1 Device]
• IPTV Username / Email: [Your Username or Email]
• Customer Name: [Your Name]
Once we receive your withdrawal notice within the 7-day window, your IPTV credentials will be deactivated and we will reimburse all payments received from you without undue delay, and in any event no later than 2 to 5 business days from the day on which we are informed of your decision. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, and you will not incur any fees as a result of such reimbursement.